reporters tend to be part of a broadly defined social and cultural elite, so their work tends to reflect the conventional values of this elite. the astonishing distrust of the news media isn’t rooted in inaccuracy or poor reportorial skills but in the daily clash of world views between reporters and their readers.(这便是问卷调查的结论)
this(不可小看这个代词，它承上启下)is an explosive situation for any industry, particularly(重点词)a declining one. here is a troubled business that keeps hiring employees whose attitudes vastly annoy the customers. then (什么作用?)it sponsors lots of symposiums and a credibility project dedicated to wondering why customers are annoyed and fleeing in large numbers. but(重要处)it never seems to get around to noticing the cultural and class biases that so many former buyers are complaining about. if it did,(虚拟语气的作用)it would open up its diversity program, now focused narrowly on race and gender, and look for reporters who differ broadly by outlook, values, education, and class.(有总结论了)